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Programs that establish crisis intervention services via the telephone, email, live chat and/or instant message (IM) which offer short-term, disaster-oriented, emotional support and problem solving assistance for individuals and families who are attempting to deal with their fears and other negative psychological after-effects of a major disaster or large-scale emergency that disrupts the normal functioning of a community. Post-disaster crisis hotlines help disaster victims cope with their losses, establish priorities for their immediate future, identify and work with psychological roadblocks and develop the positive skills they will need to feel in control of their lives and begin to recover.

Programs that provide a variety of services following a major disaster or large-scale emergency which help individuals cope with their own psychological reactions to the incident and/or prepare them to provide emotional support for family members, friends and neighbors who are feeling frightened, confused and no longer in control of their lives because of the event.