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Programs that provide immediate assistance for people who have problems related to excessive alcohol use or are at risk of an alcohol use related disorder. Services may include defusing the crisis, ensuring the person's safety and information about alternatives the person may explore to begin recovering. Alcohol use related hotlines are also typically available to significant others of people whose use of alcohol is excessive. Hotline staff can generally be reached via the telephone, email, live chat, texting and/or instant message (IM).

Programs that provide immediate assistance for people who have problems related to use of drugs or are at risk of a drug use disorder. Services may include defusing the crisis, ensuring the person's safety and information about alternatives the person may explore to begin recovering. Drug abuse hotlines are also typically available to significant others of people who use drugs. Hotline staff can generally be reached via the telephone, email, live chat, texting and/or instant message (IM).

Programs that provide immediate assistance for people who have problems related to excessive use of alcohol and/or use of other drugs or are at risk of a substance use related disorder. Services may include defusing the crisis, ensuring the person's safety and information about alternatives the person may explore to begin recovering. Substance use related hotlines are also typically available to significant others of people who are involved with drugs and/or excessive alcohol use. Hotline staff can generally be reached via the telephone, email, live chat, texting and/or instant message (IM).