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General Crisis Intervention Hotlines
Programs that provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next immediate steps toward resolving the problem. General crisis intervention hotlines are available to anyone who is experiencing a crisis rather than focusing people with particular types of problems such as domestic violence or child abuse. Hotline staff are generally available via the telephone, email, live chat, texting and/or instant message (IM).
RP-1500.1400-250 - View 14 resources »
Much appreciated, I'd be lost without it. I've used 211 even before it was open 24/7.
- Frequent 211 WNY Caller
"211 WNY provides a critical communications platform that allows the Help Me Grow community partnership to successfully link families with young children to needed local resources. 211 is a single access point for individuals seeking information and services to keep children healthy and developing on track, as well as services that benefit the entire family."
- Lynn Pullano, Director of Help Me Grow WNY
"211 WNY is a valuable resource for the WNY community and one which our residents have come to rely on. United Way of Buffalo & Erie County is proud to support this initiative and believes fully in the mission of 211 WNY to offer help when it is needed the most."
- Michael Weiner, President & CEO United Way of Buffalo & Erie County
"Excellent service, very polite and professional. Thank you!"
- Heather H.
“211 WNY is the best kept secret around!”
- A 211 Frequent Caller

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