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Organizations that operate a crisis line, helpline, or suicide prevention line, an information and referral program or other type of call center and are actively seeking individuals with the requisite skills and experience to staff the line on a voluntary basis without remuneration. "Call centers" refers to reservations centers, help desks, information lines or customer service centers which use sophisticated telephone technology, regardless of how they are organized or what types of transactions they handle.

Suicide prevention hotlines and other similar programs that are actively seeking individuals with the requisite skills and experience who are willing, on a voluntary basis without remuneration, to provide in-person or telephone crisis intervention services for people who are threatening to take their own lives.