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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, quality of care, treatment of patients, unprofessional conduct of personnel or other inappropriate business practices of health maintenance organizations.

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of care, treatment of patients, unprofessional conduct of personnel or other inappropriate business practices of hospice facilities or programs.

Programs that accept and, where possible, attempt to resolve regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of hospitals.

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of residential health care facilities that provide developmental services specifically for people with developmental disabilities.

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of nursing facilities.

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of health centers, clinics and other facilities that provide walk-in, walk-out diagnostic and treatment services for people whose care does not require confinement or a hospital stay.