Rural Outreach Center (The ROC)

730 Olean Road East Aurora, NY 14052 theroc.co/
Rural Outreach Center
716-240-2220

Primary Services
Case/Care Management, Child Guidance, Financial Literacy Training, General Appliance Provision, General Furniture Provision, General Health Education Programs, General Minor Home Repair Programs, Job Search/Placement, Kitchenware, Parent Support Groups, Play Therapy, Resume Preparation Assistance, School Supplies, Small Business Development, Winter Clothing

Description
Provides wraparound services to meet the multiple, complex needs of the rural poor, with the objective of empowering people to move towards greater independence.

Services include social work support, financial literacy, small home repairs, weekend snack pack program for children, parenting support groups, health education, play therapy, counseling for children, small business enhancement and development, and employment services, including resume writing workshops and connecting job seekers with local employers and job training programs.

Household goods, appliances, and furniture are available for nominal fees through the Redistribution Center (see Hours and Program Fees below). Clients should call to inquire ahead of time. Delivery is not provided; clients must have means of transporting their furniture after purchase.

Coats for Kids program provides one coat per child starting in late October. Backpacks with school supplies are given out right before the school year starts.

Hours
Monday-Friday, 9am-4:30pm.

Redistribution Center: Saturday, 9am-10am.

Eligibility
Serves all people in rural southern Western New York, but focuses on those who are committed to setting goals and working toward stability and self-sufficiency. Must meet income eligibility guidelines.

Service Area: Southern Western New York.

Intake Process
Those in need can call for information or to make an appointment, or may drop in during operating hours. Social workers assess immediate needs and once those have been met, they begin the process of goal-setting and providing necessary services.

Redistribution Center: Call 716-240-2220 to inquire about what's available and learn intake details.

Program Fees
Most services are free, but participants are encouraged to begin making contributions early in the process. A pay-it-forward model asks that participants make a financial contribution, offer something to exchange, or volunteer.

Redistribution Center: Fees vary. Appliances are generally $40. Small pieces of furniture range from $5-$40, depending on type, size, condition, and other characteristics.

Handicap Accessible?
Yes

Date of Official Change
Nov 16, 2020

Contacts
Contact Email (Primary)
ruraloutreachcenter@gmail.com