SBA Disaster Assistance Customer Service Center

130 South Elmwood Avenue Suite 516 Buffalo, NY 14202 www.sba.gov/funding-programs/disaster-assistance
SBA Disaster Loan Customer Service Center
800-659-2955

TTY: Deaf/Hard of Hearing SBA Disaster Customer Service
800-877-8339

Fax
716-843-4290

Primary Services
Disaster Loans

Description
* To inquire about eligibility for loans to homeowners, renters, business, and organizations affected by COVID-19, please contact the SBA disaster assistance customer service center. Call 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail disastercustomerservice@sba.gov. *

Provides disaster assistance in the form of low interest long term loans to homeowners, renters, businesses of all sizes and private non-profit organizations that suffer or incur damages during a declared disaster. Disaster recovery loans are to enable the applicant to repair/rebuild to pre-disaster conditions and cover operating expenses for a short period.

Hours
Monday-Friday, 8am-8pm EST.

Eligibility
Homeowners, renters, businesses of all sizes and private non-profit organizations that suffer or incur damages during a declared disaster.

Service Area: Any declared disaster area nationwide.

Intake Process
Apply in person at a temporary Disaster Recovery Centers if available; applicants may apply online using the Electronic Loan Application (ELA) via SBA's secure website at https://www.sba.gov/funding-programs/disaster-assistance

Individuals and businesses may also obtain information and loan applications by calling the customer service center, or by emailing disastercustomerservice@sba.gov.

Loan applications can also be downloaded at www.sba.gov/disaster.

Completed applications should be returned to the center or mailed to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.

Program Fees
Free.

Languages
English and Spanish; bilingual agents available.

Date of Official Change
Feb 05, 2019

Contacts
Customer Service Center (Primary)
disastercustomerservice@sba.gov
800-659-2955