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New York State - Division of Consumer Protection

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Works to protect, educate, and represent New York's consumers. Resolves thousands of consumer complaints through voluntary mediation each year. Enforces the New York State Do Not Call Law, which allows consumers to place their home landline and personal mobile telephone numbers on one central national Do Not Call Registry (https://www.donotcall.gov/) to reduce the number of unsolicited telemarketing calls they receive. Creates policies to help New Yorkers be informed consumers in the marketplace and issues alerts about scams, product recalls, and other issues affecting consumers.

The Division's Identity Theft Prevention and Mitigation Program provides information and resources to help New Yorkers reduce the risk of identity theft and to assist victims in addressing the consequences of this crime.

The Division's Utility Intervention Unit represents the interests of New York ratepayers before federal, state, and local administrative and regulatory agencies engaged in the regulation of energy, water, and telecommunication services.

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New York State - Division of Consumer Protection

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Consumer Assistance/Complaint Hotline

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