800-697-1220
Division of Consumer Protection
518-474-8583
Toll Free
800-697-1220
Primary Services
Consumer Education, Consumer Protection Agencies, Do Not Call Registries, Identity Theft Prevention, Identity Theft Reporting/Recovery Programs, Product Safety Alerts/Recalls
Description
Works to protect, educate, and represent New York's consumers.
The Consumer Assistance Program receives complaints of consumers, attempts to mediate such complaints where appropriate, and refers complaints to the appropriate unit of the department, or federal, state, or local agency authorized by law for appropriate action on such complaints.
Enforces the New York State Do Not Call Law, which allows consumers to place their home landline and personal mobile telephone numbers on one central national Do Not Call Registry (https://www.donotcall.gov/) to reduce the number of unsolicited telemarketing calls they receive.
Creates policies to help New Yorkers be informed consumers in the marketplace, conducts product research and testing, and issues alerts about scams, product recalls, and other issues affecting consumers.
The Division's Identity Theft Prevention and Mitigation Program provides information and resources to help New Yorkers reduce the risk of identity theft and to assist victims in addressing the consequences of this crime.
The Division's Utility Intervention Unit represents the interests of New York ratepayers before federal, state, and local administrative and regulatory agencies engaged in the regulation of energy, water, and telecommunication services.
The Consumer Assistance Program receives complaints of consumers, attempts to mediate such complaints where appropriate, and refers complaints to the appropriate unit of the department, or federal, state, or local agency authorized by law for appropriate action on such complaints.
Enforces the New York State Do Not Call Law, which allows consumers to place their home landline and personal mobile telephone numbers on one central national Do Not Call Registry (https://www.donotcall.gov/) to reduce the number of unsolicited telemarketing calls they receive.
Creates policies to help New Yorkers be informed consumers in the marketplace, conducts product research and testing, and issues alerts about scams, product recalls, and other issues affecting consumers.
The Division's Identity Theft Prevention and Mitigation Program provides information and resources to help New Yorkers reduce the risk of identity theft and to assist victims in addressing the consequences of this crime.
The Division's Utility Intervention Unit represents the interests of New York ratepayers before federal, state, and local administrative and regulatory agencies engaged in the regulation of energy, water, and telecommunication services.
Hours
Hotline: Monday-Friday, 8:30am-4:30pm.
Eligibility
Open to all.
Service Area: NYS.
Service Area: NYS.
Intake Process
Call the toll-free Consumer Assistance Hotline at 800-697-1220 or file a complaint online at https://dos.ny.gov/file-consumer-complaint. Consumers can also request a consumer complaint form by calling the hotline.
Program Fees
Free.
Date of Official Change
Jan 06, 2026
Contacts
Contact Email (Primary)
info@dos.ny.gov