585-589-3182
Welfare Fraud Hotline
585-589-7177
Primary Services
Air Conditioners, Electric Service Payment Assistance, Furnace Maintenance/Repair, Gas Service Payment Assistance, Heating Fuel Payment Assistance
Description
A federally funded program administered by New York State to assist low income families with their energy needs. Multiple components are available to residents while funding is available.
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Hours
Monday-Friday, 9am-5pm.
Eligibility
Regular Benefit: Eligibility is based on monthly income and heat type.
Emergency Benefit: Must have a shut off notice on the bill or a low fuel supply (for oil, propane, etc. heat types).
HERR: Homeowners meeting HEAP eligibility requirements.
Clean & Tune: Applicants meeting all HEAP eligibility requirements.
Cooling Assistance Component: Eligibility is based on HEAP income guidelines and medical need.
Service Area: Orleans County.
Emergency Benefit: Must have a shut off notice on the bill or a low fuel supply (for oil, propane, etc. heat types).
HERR: Homeowners meeting HEAP eligibility requirements.
Clean & Tune: Applicants meeting all HEAP eligibility requirements.
Cooling Assistance Component: Eligibility is based on HEAP income guidelines and medical need.
Service Area: Orleans County.
Intake Process
Call for information or apply online at myBenefits.ny.gov during open HEAP season.
Program Fees
Free.
Date of Official Change
Apr 08, 2025
Contacts
Jennifer Szalay (Primary)
Sr. Social Welfare Examiner, HEAP Coordinator
Jennifer.Szalay@orleanscountyny.gov
585-589-3164
Diana Kephart
Supervising Social Welfare Examiner for Temporary Assistance
Diana.Kephart@orleanscountyny.gov
585-589-3132
Rachel Mulholland
Rachel.Mulholland@orleanscountyny.gov
585-589-3170