585-343-7798
Primary Services
Case/Care Management, Cleaning Products, Clothing Vouchers, Diapers, Electric Service Payment Assistance, Food Pantries, Gas Service Payment Assistance, Heating Fuel Payment Assistance, Household Goods Vouchers, Personal/Grooming Supplies, Rent Payment Assistance, Water Service Payment Assistance
Description
Provides emergency services on a walk-in or referral basis, including:
- Food pantry access
- Cleaning supplies, hygiene supplies, diapers, and baby wipes (while supplies last)
- Vouchers for clothing and household items
- Emergency rental assistance to prevent eviction (based on funding availability)
- Emergency utility assistance to avoid service disconnection (based on funding availability)
Case management services are available to connect individuals and families with essential community resources, develop individualized plans, and provide ongoing support with the goal of empowering participants to achieve long-term stability and self-sufficiency while addressing immediate needs.
- Food pantry access
- Cleaning supplies, hygiene supplies, diapers, and baby wipes (while supplies last)
- Vouchers for clothing and household items
- Emergency rental assistance to prevent eviction (based on funding availability)
- Emergency utility assistance to avoid service disconnection (based on funding availability)
Case management services are available to connect individuals and families with essential community resources, develop individualized plans, and provide ongoing support with the goal of empowering participants to achieve long-term stability and self-sufficiency while addressing immediate needs.
Hours
Walk-In: Tuesday & Thursday, 9am-3pm.
By appointment only: Monday, Wednesday, & Friday; call to schedule.
By appointment only: Monday, Wednesday, & Friday; call to schedule.
Eligibility
Individuals and families at or below 200% of the Federal Poverty Level.
Service Area: Genesee County.
Service Area: Genesee County.
Intake Process
Call or walk in during service hours. Proof of identity and income required; see documentation requirements below.
Proof of ID:
- Adults 18 and older: Government-issued ID, such as driver's license, state ID card, or benefit card with photo.
- Children: Birth certificate, insurance card, or student ID.
Proof of Income:
- Wage Earners: Two most recent paystubs.
- SSI/SSDI Recipients: Social security award letter or most recent bank statement showing deposit.
- Pension/Annuity Recipients: Annual award letter or most recent bank statement showing deposit.
- Child Support Recipients: Court order or printout of pay history from child support website.
- TANF/DSS: DSS budget.
Proof of ID:
- Adults 18 and older: Government-issued ID, such as driver's license, state ID card, or benefit card with photo.
- Children: Birth certificate, insurance card, or student ID.
Proof of Income:
- Wage Earners: Two most recent paystubs.
- SSI/SSDI Recipients: Social security award letter or most recent bank statement showing deposit.
- Pension/Annuity Recipients: Annual award letter or most recent bank statement showing deposit.
- Child Support Recipients: Court order or printout of pay history from child support website.
- TANF/DSS: DSS budget.
Program Fees
Free.
Handicap Accessible?
Yes
Accessibility
Large lobby area is accessible to walkers and wheelchairs; no stairs or ramps.
Date of Official Change
Jul 21, 2026
Contacts
Kristina Ettinger (Primary)
Community Services Manager
kettinger@caoginc.org
585-589-5602 x102
Shannon Harris
Emergency Services Assistant
sharris@caoginc.org
585-343-7798 x405