95 Franklin Street
Room 1237 Buffalo, NY 14202
www3.erie.gov/mentalhealth/single-point-access-spoa
Andrea Tobias, SPOA Coordinator
716-858-7357
Fax
716-858-7558
Primary Services
Case/Care Management, Central Intake/Assessment for Mental Health Services
Description
Care Coordination/Case Management Services are intended for the high need consumer who has had difficulty maintaining linkages to mental health services and other important supports, such as benefits, housing, advocacy, health care, peer services, or vocational services.
SPOA is a uniform referral process which assists the referring party to determine the appropriate level of care coordination services. After the referral is made it is assessed and a determination is made as to the acceptance of the initial referral or referral to another program which may better meet the needs of the individual.
Levels of care include: transition case management, care coordination, assertive community treatment, and assisted outpatient treatment.
SPOA is a uniform referral process which assists the referring party to determine the appropriate level of care coordination services. After the referral is made it is assessed and a determination is made as to the acceptance of the initial referral or referral to another program which may better meet the needs of the individual.
Levels of care include: transition case management, care coordination, assertive community treatment, and assisted outpatient treatment.
Hours
Monday-Friday, 8am-4:30pm.
Eligibility
High need adults 18 years of age and older with severe and persistent mental illness.
Service Area: Erie County.
Service Area: Erie County.
Intake Process
Referring agency must complete SPOA referral forms (available on website) and submit to appropriate agency.
Program Fees
None.
Handicap Accessible?
No
Date of Official Change
Aug 29, 2025
Contacts
Andrea Tobias (Primary)
Coordinator, Adult SPOA & Accountability
andrea.tobias2@erie.gov
716-858-7357
Ellen Mills
Assistant SPOA Coordinator II
ellen.mills@erie.gov
716-858-2893