95 Franklin Street
Room 1304 Buffalo, NY 14202
www2.erie.gov/socialservices/index.php?q=adult-protection
Main Phone
716-858-6877
Fax
716-858-8017
Primary Services
Adult Protective Services, Adult Residential Care Homes, Home Management Instruction, Homemaker Assistance, Housekeeping Assistance
Description
Provides a variety of specialized protective services to vulnerable adults, ages 18 and older whose condition or circumstances make them vulnerable to abuse, neglect, and exploitation by others. These services are designed to prevent or remedy the neglect, exploitation, or abuse of vulnerable adults by strengthening their capacity to function and be self-directing.
Services include: homemaker services, home management, housing improvement, housekeeper chores, adult residential services, health related services, and utilities liaison.
Services include: homemaker services, home management, housing improvement, housekeeper chores, adult residential services, health related services, and utilities liaison.
Hours
Monday-Friday, 9am-5pm.
Eligibility
Individuals 18 and older who:
- are physically or mentally impaired
- are no longer capable of protecting themselves from neglect, abuse, or dangerous situations
- have unmet basic needs
- have no one willing to assist them
Service Area: Erie County.
- are physically or mentally impaired
- are no longer capable of protecting themselves from neglect, abuse, or dangerous situations
- have unmet basic needs
- have no one willing to assist them
Service Area: Erie County.
Intake Process
Any concerned person, family member, friend, neighbor, law enforcement officer, health professional, clergy, or financial institution employee who observes an individual having difficulty in providing for their most basic needs (such as food, clothing, shelter, medical care, or personal safety) is urged to call. Individuals recognizing their own need for assistance should contact as well.
All referrals accepted for an adult service assessment are evaluated for Adult Protection eligibility, regardless of the type of assistance requested by the referral source. The process usually begins with a home visit by a caseworker within three business days after receiving the referral. If the situation is considered life threatening, the home visit will be made within 24 hours.
All referrals accepted for an adult service assessment are evaluated for Adult Protection eligibility, regardless of the type of assistance requested by the referral source. The process usually begins with a home visit by a caseworker within three business days after receiving the referral. If the situation is considered life threatening, the home visit will be made within 24 hours.
Program Fees
Free.
Date of Official Change
Apr 22, 2020
Contacts
Michele Pfeffer (Primary)
Administrative Director
michele.pfeffer@erie.gov
716-858-6020