130 South Elmwood Avenue
Suite 265 Buffalo, NY 14202
www.irs.gov/advocate
Open A Case
877-777-4778
Toll Free Fax
855-818-4820
Local WNY Office (for clients who have already opened a case)
716-961-5300
Primary Services
Taxpayer Advocate Services
Description
An independent organization within the IRS led by the National Taxpayer Advocate that helps individuals and business taxpayers resolve problems with the IRS by: ensuring that taxpayer problems not resolved through normal IRS channels are promptly and impartially handled; assisting taxpayers who are facing hardships; identifying issues that impact taxpayer rights, increase taxpayer burden or otherwise create problems for taxpayers and bringing these issues to the attention of the IRS management; and recommending administrative and legislative changes.
Situations where the TAS may help include: IRS actions preventing you from providing for necessities such as housing, transportation or food; IRS actions preventing you from being able to meet basic expenses such as payroll, if you are a business owner; delays of more than 30 days to resolve a tax related problem or not receiving a response by the date promised.
Low Income Taxpayer Clinic provides representation in federal tax controversies with the IRS free of charge or for a nominal fee. Clinics also provide tax education and outreach for taxpayers who speak English as a second language.
Situations where the TAS may help include: IRS actions preventing you from providing for necessities such as housing, transportation or food; IRS actions preventing you from being able to meet basic expenses such as payroll, if you are a business owner; delays of more than 30 days to resolve a tax related problem or not receiving a response by the date promised.
Low Income Taxpayer Clinic provides representation in federal tax controversies with the IRS free of charge or for a nominal fee. Clinics also provide tax education and outreach for taxpayers who speak English as a second language.
Hours
Monday-Friday, 8:30am-4pm.
Eligibility
People who have tried to resolve tax problems with the IRS and are still experiencing delays or are facing economic harm; open to individuals and businesses.
Service Area: WNY.
Service Area: WNY.
Intake Process
Call the local office at 716-961-5300 or the toll-free case intake line at 877-777-4778, or file Form 911 Request for Taxpayer Advocate Assistance and fax or mail to the Taxpayer Advocate office. Walk-ins can be accommodated but calling ahead is recommended.
Expect to provide name, address, social security number or employer identification number, phone number and best time to call, type of tax return and tax year involved and a description of problem or hardship and prior contact with the IRS to resolve the problem; when applicable, taxpayers should be prepared to provide proof of hardship.
Expect to provide name, address, social security number or employer identification number, phone number and best time to call, type of tax return and tax year involved and a description of problem or hardship and prior contact with the IRS to resolve the problem; when applicable, taxpayers should be prepared to provide proof of hardship.
Program Fees
Free.
Languages
Multilingual assistance available, with over 150 languages translated.
Date of Official Change
Apr 27, 2020
Contacts
John Haddad (Primary)
Acting Local Taxpayer Advocate
John.R.Haddad@irs.gov
Allison C. Macguire
Stakeholder Partnerships, Education & Communication
allison.c.macguire@irs.gov