716-855-7211
Paratransit Customer Service
716-855-7268
Reduced Fare Program Applications & Information
716-855-6611
Holly Nidell, ADA Representative
716-855-7486
Primary Services
Discount Transit Passes, Full Fare Transit Passes, General Paratransit/Community Ride Programs, Local Bus Transit Services, Local Rail Services, Public Transit Authorities
Description
Public bus services for Erie and Niagara Counties. Public rail services for Erie County.
Public para-transit service, PAL, available for those who are unable to use fixed route service.
Reduced Fare Program allows individuals with a temporary or permanent disability and senior citizens ages 65 and above to ride the metro bus and rail at a reduced rate.
Parks Adventure Bus: On select Saturdays during the summer, NFTA-Metro will be offering free Saturday bus service to transport riders to Western New York's most popular parks, including Knox Farm State Park, Chestnut Ridge Park, Fort Niagara State Park, Como Lake Park, Beaver Island State Park, Akron Falls Park, and Evangola State park. For more details, including park schedule and departure times, see https://metro.nfta.com/programs/parks-adventure-bus
Public para-transit service, PAL, available for those who are unable to use fixed route service.
Reduced Fare Program allows individuals with a temporary or permanent disability and senior citizens ages 65 and above to ride the metro bus and rail at a reduced rate.
Parks Adventure Bus: On select Saturdays during the summer, NFTA-Metro will be offering free Saturday bus service to transport riders to Western New York's most popular parks, including Knox Farm State Park, Chestnut Ridge Park, Fort Niagara State Park, Como Lake Park, Beaver Island State Park, Akron Falls Park, and Evangola State park. For more details, including park schedule and departure times, see https://metro.nfta.com/programs/parks-adventure-bus
Hours
Monday-Friday, 8am-4pm.
Reduced Fare Office: Monday-Friday, 7am-5pm.
Reduced Fare Office: Monday-Friday, 7am-5pm.
Eligibility
NFTA bus and metro lines open to all.
Service Area: Erie & Niagara Counties.
Service Area: Erie & Niagara Counties.
Intake Process
Contact Paratransit Customer Service at 716-855-7268 for Paratransit Access Line applications and information. Information and applications also available online at metro.nfta.com. To receive NFTA printed material in an accessible format, contact 716-855-7286.
Reduced Fare Program: Contact 716-855-6611 for the Reduced Fare Program applications and information. Applications are processed in person at the Customer Information Center, 181 Ellicott Street, Monday-Friday, 7am-5pm. Applicants can also mail an application to Reduced Fare Program, 181 Ellicott Street, Buffalo, NY 14203. In Niagara County, photos for the Reduced Fare identification card are taken at 11th and Portage Road, by appointment only; walk-ins without pre-approval are not accepted; must have letter when attending photo session.
Reduced Fare Program: Contact 716-855-6611 for the Reduced Fare Program applications and information. Applications are processed in person at the Customer Information Center, 181 Ellicott Street, Monday-Friday, 7am-5pm. Applicants can also mail an application to Reduced Fare Program, 181 Ellicott Street, Buffalo, NY 14203. In Niagara County, photos for the Reduced Fare identification card are taken at 11th and Portage Road, by appointment only; walk-ins without pre-approval are not accepted; must have letter when attending photo session.
Program Fees
Fare Information:
$2.00 single ride (full fare). Ride free after spending $5 per day, $25 per week, $75 per calendar month.
$1.00 single ride (reduced fare). Ride free after spending $2.50 per day, $12.50 per week, $37.50 per calendar month.
$75.00 monthly pass, $37.50 with reduced fare;
$25.00 7 Day Pass, $12.50 with reduced fare;
$5.00 day pass
$4.00 round trip rail pass
$4.00 paratransit each boarding; $3.50 for paratransit-eligible riders using MetGo account balance;
$35.00 PAL Pass for 10 trips;
$70.00 PAL PASS for 20 trips
$60.00 Summer Go pass
$2.00 single ride (full fare). Ride free after spending $5 per day, $25 per week, $75 per calendar month.
$1.00 single ride (reduced fare). Ride free after spending $2.50 per day, $12.50 per week, $37.50 per calendar month.
$75.00 monthly pass, $37.50 with reduced fare;
$25.00 7 Day Pass, $12.50 with reduced fare;
$5.00 day pass
$4.00 round trip rail pass
$4.00 paratransit each boarding; $3.50 for paratransit-eligible riders using MetGo account balance;
$35.00 PAL Pass for 10 trips;
$70.00 PAL PASS for 20 trips
$60.00 Summer Go pass
Handicap Accessible?
Yes
Date of Official Change
Oct 16, 2025
Contacts
Holly Nidell (Primary)
ADA Representative
Holly.Nidell@nfta.com
716-855-7486
Patricia Wiseman
Special Services and Systems Manager
Patricia.Wiseman@nfta.com
716-855-7216