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New York State Electric & Gas

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Provides natural gas and electric utilities.

Budget billing is available; customer pays average monthly amount based on 12 months of use.

If a customer has a shut-off notice due to arrears, customers in this situation should contact Customer Service to see if an installment plan is available. If the installment plan is not affordable, a minimum installment plan may be available. Under this payment plan the customer would need to pay each current bill plus $10 toward arrears each month.  
            
EBD (Elderly, Blind, Disabled) Customer Protections: All members of the household must be over 62, blind, or disabled. If there is a shut off notice 3 attempts will be made to notify these customers before following through with a shut off. If the customer is contacted and a referral to Social Services is made, the customer has 15 business days before the shut off is carried out. During the cold weather season (November 1st-April 15th) if one member of the household is elderly, blind or disabled, the household qualifies for this protection. If the customer is contacted and a referral to Social Services is made the shut off process is put on hold.

Customer Advocate Program available for elderly, blind, and/or disabled customers.

Energy Assistance Program (EAP) is designed to help eligible customers gain control of their energy bills. Program has two levels of assistance: EAP Basic Benefit consists of a monthly bill credit. Customers are automatically enrolled in the basic program when a HEAP payment is applied to their NYSEG account or customer supplies NYSEG with a HEAP award letter from another vendor. EAP Limited Benefit offers arrears forgiveness. Once enrolled in the basic benefit, the customer will receive an application to apply for arrears forgiveness if they meet eligibility requirements. If customer has arrears between $240 and $1,500, they may qualify for an Arrears Forgiveness component of EAP. For more information, visit www.nyseg.com, click on "Your Account" and then on "Energy Assistance: HEAP and EAP Can Help".

Project SHARE Heating Fund (PSHF) is another assistance program available to customers who meet the HEAP income guideline, have an active account with NYSEG or RG&E, and have an active disconnect notice. Active duty military members and well-discharged veterans may qualify regardless of income. For more information, call 1-800-599-4327 and ask about the Project SHARE Heating Fund.

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New York State Electric & Gas

Telephones Add New

Customer Advocate

Electric Emergencies

Natural Gas Emergencies

Payments for Termination Notice

Customer Service

Details

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