Ellicott Square Building
295 Main Street, Room 1050 Buffalo, NY 14203
www.dps.ny.gov
Information Line: 1-888-ASK-PSC1
888-275-7721
Toll Free Complaint Helpline
800-342-3377
Fax
716-847-3426
Gas & Electric Emergency Shut-off Hotline
800-342-3355
TTY
800-662-1220
Primary Services
Electric Service Shutoff Suspension Programs, Natural Gas Service Shutoff Suspension Programs, Utility Bill Payment Plan Negotiation Assistance, Utility Disconnection Protection, Utility Service Complaints
Description
Provides services to utility consumers (gas, electric, cable, telephone, some water steam companies) through complaint resolution and investigation. Offers outreach and education to provide consumer education and protection programs. Provides information regarding changes in gas and electric industries such as choosing a marketer or energy service company.
Hotlines:
Toll Free Complaint Helpline takes complaints about billing issues, meter reading, etc., for any public utility.
Emergency Shut-off Hotline is for customers facing electric or gas shut-off within 48 hours. Does not provide financial assistance; rather, ensures that customer rights have been maintained during the shut-off process and educates customers regarding alternate payment arrangements and HEAP in an effort to prevent shut-off.
The Information Line is a tapeline offering instructions on how to choose a gas or electric supplier. Printed information is also available.
Hotlines:
Toll Free Complaint Helpline takes complaints about billing issues, meter reading, etc., for any public utility.
Emergency Shut-off Hotline is for customers facing electric or gas shut-off within 48 hours. Does not provide financial assistance; rather, ensures that customer rights have been maintained during the shut-off process and educates customers regarding alternate payment arrangements and HEAP in an effort to prevent shut-off.
The Information Line is a tapeline offering instructions on how to choose a gas or electric supplier. Printed information is also available.
Hours
Monday-Friday, 8:30am-4:30pm.
Emergency Shut-off Hotline: Answered Monday-Friday, 7:30am-7:30pm.
Complaint Helpline: Answered Monday-Friday, 8:30am-4:30pm.
Emergency Shut-off Hotline: Answered Monday-Friday, 7:30am-7:30pm.
Complaint Helpline: Answered Monday-Friday, 8:30am-4:30pm.
Eligibility
Any New York State utility consumer.
Intake Process
Self-apply by phone, writing, walk-in service, or internet.
Program Fees
Free.
Handicap Accessible?
No
Date of Official Change
Nov 17, 2020