WNY Field Office
737 Delaware Avenue, Suite 200 Buffalo, NY 14209
www.omh.ny.gov/
OMH Customer Relations
800-597-8481
WNY Field Office Fax
716-885-4096
WNY Field Office Phone
716-533-4075
Primary Services
State Government Agencies/Departments
Description
Works to promote the mental health of all New Yorkers, with a particular focus on providing hope and recovery for adults with serious mental illness and children with serious emotional disturbances.
Oversees a large multi-faceted mental health system serving nearly 800,000 individuals each year. This includes operating 23 psychiatric centers and overseeing the Nathan S. Kline Institute and New York Psychiatric Institute. OMH regulates and certifies more than 6,500 programs operated by local governments and nonprofit agencies. Programs include various inpatient and outpatient programs, emergency, community support, residential, and family care programs.
Oversees a large multi-faceted mental health system serving nearly 800,000 individuals each year. This includes operating 23 psychiatric centers and overseeing the Nathan S. Kline Institute and New York Psychiatric Institute. OMH regulates and certifies more than 6,500 programs operated by local governments and nonprofit agencies. Programs include various inpatient and outpatient programs, emergency, community support, residential, and family care programs.
Hours
Monday-Friday, 9am-4pm.
Eligibility
Service Area: New York State.
Intake Process
For questions about mental health services, to find a mental health service provider or to make a complaint, call OMH Customer Relations.
Program Fees
Call for information.
Date of Official Change
Jan 07, 2026