716-847-1065
Fax
716-847-0150
Dispatch (After Hours or Emergency Leak Reporting)
716-847-1065 x2
Water Quality Complaints & Questions
716-847-1065 x133
UFPO Mark Outs
716-847-1065 x124
Back Flow Prevention
716-847-1065 x123
Permits/Inspections
716-847-1065 x15
Primary Services
Water Service Providers
Description
Provides safe, high-quality drinking water to the residents of the City of Buffalo.
Hours
Customer Service/Billing: Monday-Friday, 8:30am-4pm. Offices closed on holidays.
Eligibility
Residents, businesses, and municipal entities in the City of Buffalo.
Intake Process
Call, email customerservice@buffalowater.org, or visit website. An online contact form is available as well: https://buffalowater.org/contactus/
Program Fees
Fees for water utility service.
Date of Official Change
Sep 11, 2025
Contacts
Customer Service Manager (Primary)
customerservice@buffalowater.org
716-847-1065