100 River Rock Drive
Suite 300 Buffalo, NY 14207
www.crisisservices.org
24-Hour Hotline
716-834-3131
Fax
716-446-0962
TTY
716-834-3131
Primary Services
Psychiatric Mobile Response Teams
Description
Mobile unit of Erie County Medical Center's Comprehensive Psychiatric Emergency Program (CPEP). Provides community mental health intervention to individuals in Erie County. The main goal of the program is to divert individuals from unnecessary presentations at local psychiatric emergency rooms and provide them linkage to the services they need in order to remain safely in the community.
Indications of the need for intervention include: deterioration of mental health status or an increase in mental health symptoms, along with acute emotional distress, thoughts of suicide or wanting to hurt oneself, thoughts of harming others, physical aggression against others, or refusal of psychiatric or medical care because of impaired insight or judgement resulting from the individual's mental illness.
Services include telephone assessment, emergency outreach visits to the home, 9.45 evaluation, lethality assessment, and consultation. While hospital diversion is the program's main goal, staff are able to enact an involuntary transport to a psychiatric emergency room when necessary. In addition, law enforcement can access this service to divert individuals with mental illness away from jail when mental health services may be more appropriate.
Indications of the need for intervention include: deterioration of mental health status or an increase in mental health symptoms, along with acute emotional distress, thoughts of suicide or wanting to hurt oneself, thoughts of harming others, physical aggression against others, or refusal of psychiatric or medical care because of impaired insight or judgement resulting from the individual's mental illness.
Services include telephone assessment, emergency outreach visits to the home, 9.45 evaluation, lethality assessment, and consultation. While hospital diversion is the program's main goal, staff are able to enact an involuntary transport to a psychiatric emergency room when necessary. In addition, law enforcement can access this service to divert individuals with mental illness away from jail when mental health services may be more appropriate.
Hours
Available continuously on weekdays and overnights from Monday, 8am - Saturday, 9am. Call the 24-hour hotline at 716-834-3131.
Eligibility
Any resident of Erie County may request Mobile Outreach Services.
Intake Process
Call 716-834-3131 and ask to speak to an Outreach Counselor.
Program Fees
Medicaid and 3rd party insurance as per ECMC/CPEP billing regulations; services won't be denied due to lack of insurance or inability to pay.
Languages
English and Spanish.
Handicap Accessible?
Yes
Date of Official Change
Sep 08, 2020