301 10th Street
Niagara Falls, NY 14302
www.ny.gov/services/apply-heating-and-cooling-assistance-heap
Main Phone
716-278-8400
Office for the Aging (Alternate Certifier)
716-438-4016
Primary Services
Air Conditioners, Electric Service Payment Assistance, Furnace Maintenance/Repair, Gas Service Payment Assistance, Heating Fuel Payment Assistance
Description
A federally funded program administered by New York State to assist low income families with their energy needs. Multiple components are available to residents while funding is available.
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Hours
Monday-Friday, 8am-3:45pm.
Eligibility
Emergency HEAP Benefits are based on income, available resources, and type of emergency. You may be eligible if:
- Your electricity is necessary for your heating system or thermostat to work and is either shut-off or scheduled to be shut off, OR
- Your electric or natural gas heat is off or scheduled to be shut off, OR
- You are out of fuel, or you have less than one quarter tank of fuel oil, kerosene or propane, or have less than a ten day supply of wood, wood pellets, cord or other deliverable heat source
AND
- Your income is at or below current income guidelines, the heating and/or electric bill is in your name, and your household's resources are less than $2000, or less than $3000 if any member of the household is age 60 or older.
Call or see New York State's HEAP web page for more info: www.ny.gov/services/apply-heating-and-cooling-assistance-heap
Service Area: Niagara County.
- Your electricity is necessary for your heating system or thermostat to work and is either shut-off or scheduled to be shut off, OR
- Your electric or natural gas heat is off or scheduled to be shut off, OR
- You are out of fuel, or you have less than one quarter tank of fuel oil, kerosene or propane, or have less than a ten day supply of wood, wood pellets, cord or other deliverable heat source
AND
- Your income is at or below current income guidelines, the heating and/or electric bill is in your name, and your household's resources are less than $2000, or less than $3000 if any member of the household is age 60 or older.
Call or see New York State's HEAP web page for more info: www.ny.gov/services/apply-heating-and-cooling-assistance-heap
Service Area: Niagara County.
Intake Process
Call or apply online.
Seniors can obtain help with their applications through the Dale Association Senior/Family Center in Lockport, the Carousel Senior Center in North Tonawanda, and the Duke Senior Center in Niagara Falls, where volunteers will be available to assist with early outreach application completion, filing online, and are authorized to accept applications on behalf of the Office for the Aging, an Alternate Certifier. The Office for the Aging, at 111 Main Street, Lockport, also has a friendly staff to assist with early outreach applications; please call 716-438-4016.
Seniors can obtain help with their applications through the Dale Association Senior/Family Center in Lockport, the Carousel Senior Center in North Tonawanda, and the Duke Senior Center in Niagara Falls, where volunteers will be available to assist with early outreach application completion, filing online, and are authorized to accept applications on behalf of the Office for the Aging, an Alternate Certifier. The Office for the Aging, at 111 Main Street, Lockport, also has a friendly staff to assist with early outreach applications; please call 716-438-4016.
Program Fees
Free.
Date of Official Change
Apr 08, 2025