7 North Erie Street
Mayville, NY 14757
chqgov.com/humansocial-services/home-energy-assistance-program-heap
Mayville
716-753-4385
Dunkirk
716-363-3544
Jamestown
716-661-8103
Primary Services
Air Conditioners, Electric Service Payment Assistance, Furnace Maintenance/Repair, Gas Service Payment Assistance, Heating Fuel Payment Assistance
Description
A federally funded program administered by New York State to assist low income families with their energy needs. Multiple components are available to residents while funding is available.
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted.
The Regular HEAP Benefit closed April 7th, 2025.
The Emergency HEAP Benefits closed April 7th, 2025.
The Heating Equipment Repair & Replacement (HERR) Benefit opened October 1st, 2024.
The Clean & Tune Benefit opened October 1st, 2024. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit.
The Cooling Assistance Benefit is scheduled to open April 15th, 2025. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6.
For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/
Hours
Monday-Friday, 8:30am-4:30pm.
Eligibility
Based on income and household size.
Service Area: Chautauqua County.
Service Area: Chautauqua County.
Intake Process
Online: Regular HEAP applications can be submitted online; there is no need to come into the office. An interview will be conducted by phone.
By Phone/Mail: Call 716-753-4385 for regular or emergency HEAP and request an application by mail. Completed paper applications may be submitted by mail to:
Chautauqua County Department of Health and Human Services
7 North Erie Street
Attn: HEAP
Mayville, NY 14757
By Phone/Mail: Call 716-753-4385 for regular or emergency HEAP and request an application by mail. Completed paper applications may be submitted by mail to:
Chautauqua County Department of Health and Human Services
7 North Erie Street
Attn: HEAP
Mayville, NY 14757
Program Fees
Free.
Date of Official Change
Apr 08, 2025