New York State Department of Public Service
Ellicott Square Building, 295 Main Street, Room 1050 Buffalo, NY 14203
dps.ny.gov/energy-affordability-program
Public Service Commission Toll-Free Information Line: 1-888-ASK-PSC1
888-275-7721
Public Service Commission TTY
800-662-1220
Primary Services
Discounted Electric Service, Discounted Gas Service
Description
Provides financial relief to low-income New York households by making their electric and/or natural gas utility bills more affordable through monthly bill discounts.
Hours
Relevant hours are those of the client's utility provider.
Eligibility
New York households with income levels at or below the Federal Poverty Level, including those who benefit from the following public assistance programs:
- Home Energy Assistance Program (HEAP)
- Lifeline Telephone Service Program
- Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Veterans Disability or Survivors Pension
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Utility Guarantee / Direct Vendor programs
- Temporary Assistance for Needy Families (TANF)
- Safety Net Assistance
This also includes these additional programs for New York Tribal Lands:
- Bureau of Indian Affairs General Assistance
- Head Start
- Tribal TANF
- Food Distribution Program on Indian Reservations
All large electric and natural gas utilities provide the EAP discount to households that receive a Home Energy Assistance Program (HEAP) benefit, regardless of fuel or benefit type.
- Home Energy Assistance Program (HEAP)
- Lifeline Telephone Service Program
- Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Veterans Disability or Survivors Pension
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Utility Guarantee / Direct Vendor programs
- Temporary Assistance for Needy Families (TANF)
- Safety Net Assistance
This also includes these additional programs for New York Tribal Lands:
- Bureau of Indian Affairs General Assistance
- Head Start
- Tribal TANF
- Food Distribution Program on Indian Reservations
All large electric and natural gas utilities provide the EAP discount to households that receive a Home Energy Assistance Program (HEAP) benefit, regardless of fuel or benefit type.
Intake Process
Households may be enrolled automatically if they receive benefits from a government assistance program. All large electric and natural gas utilities provide the EAP discount to households that receive a Home Energy Assistance Program (HEAP) benefit, regardless of fuel or benefit type.
To verify whether your account is enrolled, contact your utility provider. Customers can contact their provider by phone, fax, mail, website, or email for information about the EAP program. The utility provider will share information on eligibility, monthly benefit amounts, and any application procedure that may be necessary.
To verify whether your account is enrolled, contact your utility provider. Customers can contact their provider by phone, fax, mail, website, or email for information about the EAP program. The utility provider will share information on eligibility, monthly benefit amounts, and any application procedure that may be necessary.
Program Fees
Free.
Date of Official Change
Nov 11, 2025