95 Franklin Street
Room 651 Buffalo, NY 14202
www3.erie.gov/publicadvocacy
Complaints & Inquiries
716-858-1987
Fax
716-858-8311
Primary Services
Consumer Education, Consumer Product Safety Complaints, Government Consumer Protection Agencies
Description
Ensures that Erie County's residents have access to education, information, and resources regarding consumer protection. The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.
Hours
Monday-Friday, 8:30am - 4:30pm.
Eligibility
Open to all.
Service Area: Erie County residents.
Service Area: Erie County residents.
Intake Process
Consumers with general questions or concerns should call or email. Complaints can be filed online at Erie.gov/CPcomplaint
Program Fees
Free.
Date of Official Change
Oct 13, 2025
Contacts
General Email (Primary)
consumerprotection@erie.gov