194 Washington Avenue
Suite 320 Albany, NY 12210
utilityproject.org/
Main Phone (Toll Free)
877-669-2572
Fax
877-669-2572
Primary Services
Legal Counseling, Legal Representation, Utility Bill Payment Plan Negotiation Assistance, Utility Disconnection Protection
Description
Provides New York State's low-income utility consumers with information, assistance, and advice about residential utility matters, as well as legal representation in electric, natural gas, telephone, and other utility related matters.
May be able to help:
- Negotiate affordable deferred payment agreements for past due bills
- Assist with enrollment in utility low-income discount programs
- Obtain electric, gas, telephone, water, or telecommunication service
- Restore service after a shut off / termination
- Prevent service terminations (shut offs) due to non-payment and when a shut off would be life-threatening due to health concerns
- File complaints against utility companies and Energy Service Companies (ESCOs) with the New York State Department of Public Service (DPS)
- Investigate high bills that may be due to factors such as shared meter concerns
- Direct households to apply for utility related financial assistance such as the Home Energy Assistance Program and Emergency Energy Assistance
Also publishes a utility law manual as a guide for advocates on utility and energy law issues, and conducts training on the rights of utility consumers and preventing utility terminations.
Does NOT offer financial assistance of any kind.
May be able to help:
- Negotiate affordable deferred payment agreements for past due bills
- Assist with enrollment in utility low-income discount programs
- Obtain electric, gas, telephone, water, or telecommunication service
- Restore service after a shut off / termination
- Prevent service terminations (shut offs) due to non-payment and when a shut off would be life-threatening due to health concerns
- File complaints against utility companies and Energy Service Companies (ESCOs) with the New York State Department of Public Service (DPS)
- Investigate high bills that may be due to factors such as shared meter concerns
- Direct households to apply for utility related financial assistance such as the Home Energy Assistance Program and Emergency Energy Assistance
Also publishes a utility law manual as a guide for advocates on utility and energy law issues, and conducts training on the rights of utility consumers and preventing utility terminations.
Does NOT offer financial assistance of any kind.
Hours
Call for information.
Eligibility
Low-income utility consumers residing in New York State.
Intake Process
Call or email.
Program Fees
None.
Date of Official Change
Aug 16, 2023
Contacts
Contact Email (Primary)
info@utilityproject.org