800-642-4272
Payment Arrangements
800-443-1837
Report an Outage
800-867-5222
Primary Services
Large Print Utility Bills, Utility Bill Payment Plans, Utility Disconnection Protection
Description
Provides consumer advocacy for National Grid customers. Offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier.
Hours
Call and leave a message.
Eligibility
Service Area: Allegany, Cattaraugus, Chautauqua, Erie, Livingston, & Wyoming Counties.
Intake Process
Call Customer Service to discuss options available and to connect with Consumer Advocacy.
Program Fees
No fee for Consumer Advocacy.
Languages
Non-English speaking customer can ask for "Language Line" at any time, in person or by phone; many pamphlets are also available in Spanish upon request.
Handicap Accessible?
Yes
Date of Official Change
Apr 02, 2020