800-642-4272
Payment Arrangements
800-443-1837
Automated Account Services
888-932-0301
Report an Outage
800-867-5222
Primary Services
Electric Service Connection/Repair, Electric Service Providers, Electric Service Shutoff Suspension Programs, Large Print Utility Bills, Utility Bill Payment Plans, Utility Disconnection Notification, Utility Disconnection Protection
Description
Electricity utility provider.
Offers a number of payment assistance programs, special protections and programs for special needs to help make managing utility bill payments easier. Please see separate records for separate program listings.
Offers a number of payment assistance programs, special protections and programs for special needs to help make managing utility bill payments easier. Please see separate records for separate program listings.
Hours
Customer Service Call Center: Monday-Friday, 7am-7pm.
Eligibility
Live in service area.
Service Area: WNY.
Service Area: WNY.
Intake Process
Contact the Customer Call Center by phone or visit website.
Program Fees
Fees for delivery and distribution of electricity.
Languages
Non-English speaking customer, ask for "Language Line" any time, in person or by phone; many pamphlets are also available in Spanish upon request.
Handicap Accessible?
Yes
Date of Official Change
Apr 02, 2020