800-642-4272
Payment Arrangements
800-443-1837
Automated Account Services
888-932-0301
Report an Outage
800-867-5222
Primary Services
Electric Service Connection/Repair, Electric Service Providers, Electric Service Shutoff Suspension Programs, Large Print Utility Bills, Utility Bill Payment Plans, Utility Disconnection Notification, Utility Disconnection Protection
Description
Electricity utility provider. Offers a number of payment assistance programs, special protections and programs for special needs to help make managing your utility bill payments easier.
Hours
Customer Service Call Center: Monday-Friday, 7am-7pm.
Eligibility
Live in service area.
Service Area: WNY.
Service Area: WNY.
Intake Process
Contact the Customer Call Center by phone or visit website.
Program Fees
Fees for delivery and distribution of electricity.
Languages
Non-English speaking customer, ask for "Language Line" any time, in person or by phone; many pamphlets are also available in Spanish upon request.
Handicap Accessible?
Yes
Date of Official Change
Apr 02, 2020