131 South Main Street
(Rear Entrance) Albion, NY 14411
www.caoginc.org/
Main Phone
585-589-5605
Primary Services
Case/Care Management, Cleaning Products, Clothing Vouchers, Diapers, Electric Service Payment Assistance, Food Pantries, Gas Service Payment Assistance, Heating Fuel Payment Assistance, Household Goods Vouchers, Personal/Grooming Supplies, Rent Payment Assistance, Water Service Payment Assistance
Description
Provides emergency services on a walk-in or referral basis, including food pantry, rental assistance for eviction prevention, utility shut-off assistance, cleaning supplies, hygiene products, and diapers. Emergency clothing and limited household supplies available by voucher to Community Action's Main Street Thrift Store (also located at 131 South Main Street).
Also offers personalized case management, through which clients can be connected with vital services such as primary care, behavioral health services, peer counseling, insurance enrollment, and health home coordination, with the goal of empowering families to achieve long-term self-sufficiency.
Also offers personalized case management, through which clients can be connected with vital services such as primary care, behavioral health services, peer counseling, insurance enrollment, and health home coordination, with the goal of empowering families to achieve long-term self-sufficiency.
Hours
Tuesday & Thursday, 9am-4pm; Friday, 9am-12 noon.
Alternate hours available Monday, Wednesday, & Friday by appointment only.
Alternate hours available Monday, Wednesday, & Friday by appointment only.
Eligibility
Individuals and families at 200% of the Federal Poverty Level.
Service Area: Orleans County.
Service Area: Orleans County.
Intake Process
Call or walk in during service hours. Proof of identity and income required; see documentation requirements below.
Proof of ID:
- Adults 18 and older: Government-issued ID, such as driver's license, state ID card, or benefit card with photo.
- Children: Birth certificate, insurance card, or student ID.
Proof of Income:
- Wage Earners: Two most recent paystubs.
- SSI/SSDI Recipients: Social security award letter or most recent bank statement showing deposit.
- Pension/Annuity Recipients: Annual award letter or most recent bank statement showing deposit.
- Child Support Recipients: Court order or printout of pay history from child support website.
- TANF/DSS: DSS budget.
Proof of ID:
- Adults 18 and older: Government-issued ID, such as driver's license, state ID card, or benefit card with photo.
- Children: Birth certificate, insurance card, or student ID.
Proof of Income:
- Wage Earners: Two most recent paystubs.
- SSI/SSDI Recipients: Social security award letter or most recent bank statement showing deposit.
- Pension/Annuity Recipients: Annual award letter or most recent bank statement showing deposit.
- Child Support Recipients: Court order or printout of pay history from child support website.
- TANF/DSS: DSS budget.
Program Fees
Free to income eligible individuals and families.
Languages
English.
Handicap Accessible?
Yes
Accessibility
Yes, with limited restroom accessibility. Call ahead for assistance with office accessibility.
Date of Official Change
Sep 11, 2025
Contacts
Nichole Targa (Primary)
Emergency Services Assistant
ntarga@caoginc.org
585-589-5605 x101
Kristina Ettinger
Community Services Manager
kettinger@caoginc.org
585-589-5605 x102