Community Health Access to Addiction and Mental Healthcare Project (CHAMP)

Albany, NY 12229 www.omh.ny.gov/omhweb/booklets/champ-flyer.pdf
CHAMP Helpline
888-614-5400

Primary Services
Medicaid Appeals/Complaints, Specialized Information and Referral, State/Local Health Insurance Program Appeals/Complaints, Substance Use Disorder Referrals, Therapy Referrals

Description
The CHAMP Helpline is a free and confidential resource for New York State providers and consumers seeking assistance with accessing substance use disorder and/or mental healthcare insurance benefits. Helpline representatives assist callers with a range of issues regarding access to substance use disorder and mental healthcare issues, including helping ensure fair reimbursement of mental healthcare and substance use disorder services and fighting insurance denials of care.

Hours
Helpline: Monday-Friday, 9am-4pm.

Eligibility
New York State consumers and providers of mental healthcare and substance use disorder healthcare.

Service Area: New York State.

Intake Process
Call the Helpline.

Program Fees
Free.

Languages
Uses Language Line translation services.

Handicap Accessible?
Yes

Date of Official Change
Apr 22, 2020

Contacts
Sally Friedman (Primary)
VP of Legal Advocacy
sfriedman@lac.org
212-243-1313
Contact Email
Ombuds@oasas.ny.gov