Contact 211 WNY

 

To talk to a specialist, call 211 or 888-696-9211, available 24 hours a day, 7 days a week.

 

Please be aware that 211 experiences higher call volume and potentially longer wait times on Mondays and evenings (especially Friday evenings) from 5pm-7pm. During high volume call times, you will be given the option of receiving a call back instead of staying on hold. Calls are returned in the order they were received.

 

If you are hard of hearing, dial 711 and ask to be connected to 211 WNY at 888-696-9211.

 

211 WNY can also be reached via text Monday-Friday, 8:30am-3:30pm. Text your zip code to 898-211.

 

To request 211 WNY materials such as business cards, rack cards, and posters, please complete the following form:


 

To update a listing representing your agency or program, send a Community Resource Updates Request using the form below, and include any changes that need to be made to the information.

 

To submit details on a new resource to be included in the 211 WNY Community Resource Directory, use our "Submit A New Service" form. 211 WNY has specific criteria for determining which resources will be included in our Community Resource Directory and which resources will be excluded. Read through our Inclusion-Exclusion Criteria for more details.


To contact 211 WNY about any other non-urgent matters, please use the form at the bottom of the page. Make sure to select the subject line that best matches your request.

  • Send a Tour Request with possible dates and times to schedule a visit to 211 WNY's help center.
  • Send a Speaker Request if you'd like someone to speak to your group or staff about 211 WNY.
  • Send a Community Resource Updates Request if you need assistance updating your agency or program information.
  • Send a Get Help Request if you need assistance with anything else.

Someone will get back to you as soon as possible. This email address is not monitored 24/7, so if you have an urgent need, please call 211.

 

211 WNY Mailing Address: 

1170 Main Street

Buffalo, NY 14209


Much appreciated, I'd be lost without it. I've used 211 even before it was open 24/7.
- Frequent 211 WNY Caller
"211 WNY provides a critical communications platform that allows the Help Me Grow community partnership to successfully link families with young children to needed local resources. 211 is a single access point for individuals seeking information and services to keep children healthy and developing on track, as well as services that benefit the entire family."
- Lynn Pullano, Director of Help Me Grow WNY
"211 WNY is a valuable resource for the WNY community and one which our residents have come to rely on. United Way of Buffalo & Erie County is proud to support this initiative and believes fully in the mission of 211 WNY to offer help when it is needed the most."
- Michael Weiner, President & CEO United Way of Buffalo & Erie County
"Excellent service, very polite and professional. Thank you!"
- Heather H.
“211 WNY is the best kept secret around!”
- A 211 Frequent Caller

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