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Programs that provide financial assistance for people who are at risk for having their utilities shut off; offer discounted utility services; provide disconnection protection; arrange for notification regarding pending disconnection; make available special services such as large print utility bills or levalized energy bill payment arrangements which support people's ability to make their payments; or supply wood, propane, butane or other fuel for heating or cooking purposes in situations where people have no other means of acquiring them. Utility assistance programs may have age, income, disability, need or other eligibility requirements.

Organizations that are responsible for processing utility connection orders; installing, maintaining and repairing necessary equipment; activating service; accepting and responding to reports of outages or other problems; reading meters or otherwise measuring usage; and/or billing and collection.

Companies that provide natural gas, electric, water or telephone services to business and residential customers. Also included are companies that provide propane/home heating oil or other similar energy alternatives. In areas where power deregulation has occurred and unbundled service is available, customers can choose to purchase electricity and/or natural gas from a variety of competing sources while maintaining their current delivery arrangements. Choices are also available in local and long distance telephone service.