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Volunteer Information and Referral Specialist (Spanish Speaking)
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Purpose of Position:
Provide comprehensive information and referral service to Western New York residents
based on a uniform and updated computerized database covering all communities.
Minimum qualifications:
Ability to speak effectively
Fluency in Spanish
Knowledge of Hispanic Community and Culture
Ability to read above 10th grade level
Interest in working with computers
Pleasant telephone manner
Interest in people
Desire to assist people with their problems
Good listening skills
Positive attitude
Responsibilities:
To provide information and make appropriate referrals concerning local service providers
to residents and organizations who request it.
To oversee new trainees when asked
To ascertain the needs of the caller when it is unclear
To provide this service by answering telephone & performing research
To take training provided by 2-1-1 WNY
Four-hour shift according to agreed upon schedule
Basic knowledge of CRS mission and programs
Time required: As agreed upon.
Training provided: Sixteen hour course including hands on
computer instruction, problem solving and communication skills.
Responsible to: Information & Referral Administrator
Benefits:
Expanded knowledge of the Buffalo/Erie County Community
Development of a thorough knowledge of the human service system in WNY
Development of computer skills
Working in a pleasant atmosphere
Recognition that you are involved in a necessary & important service
Working with an up-to-date information system
Records of your service that may be used for resumes,
or other personal records
Personal satisfaction
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