65 Niagara Square
218 City Hall Buffalo, NY 14202
www.buffalony.gov/463/311-Call-Resolution-Center
Main Phone
x311
Fax
716-851-5306
Secondary Phone
716-851-4890
Primary Services
311 Services, Animal Licenses, Barking Dogs Control, Building and Safety, Christmas Tree Recycling, City/County Planning Offices, Cruelty to Animals Investigation, Electronic Waste Recycling, Graffiti Removal, Hazardous Waste Exchange, Large Item Trash/Garbage Pickup, Noisy Neighbors Control, Parking Regulations Enforcement, Parking Regulations Information, Pest Control Services, Pothole/Road Repair, Residential Recycling Programs, Sewage Treatment Facilities, Sewer System Maintenance, Snow Clearance/Street Salting, Street Lights, Street Signs, Street/Highway Traffic Control, Traffic Signals, Traffic Signs, Trash/Garbage Pickup, Tree Planting Programs, Waste Tire Recycling, Workplace Recycling Programs, Zoning Adjustment Boards
Description
A "one-stop shop" system to access to all City of Buffalo services, information, and non-emergency police services. Residents are able to call 311 or visit the website to report service needs, check on the status of previous service requests, or obtain information regarding city programs.
The following city service categories are covered by the 311 call center and website:
- Animals: Licensing, noise complaints, cruelty reports, rodent/pest control (outside of property only)
- Forestry: Tree trimming, tree removal, tree planting
- Graffiti & Sanitation: Graffiti, street and sidewalk cleaning, litter, garbage tote maintenance, missed garbage/recycling pick-ups
- Housing/Inspections: Violation reporting, inspection requests, building codes, new/existing permit services
- Parking: Parking violation reporting, ticket payments, information regarding city towed vehicles
- Streets & Sidewalks: Pot holes, street plowing and salting, traffic signs, reporting of sidewalks not cleared of ice/snow or in need of inspection for repair/replacement
- Utilities: Faulty street light reporting, sewer authority services, water authority services
The following city service categories are covered by the 311 call center and website:
- Animals: Licensing, noise complaints, cruelty reports, rodent/pest control (outside of property only)
- Forestry: Tree trimming, tree removal, tree planting
- Graffiti & Sanitation: Graffiti, street and sidewalk cleaning, litter, garbage tote maintenance, missed garbage/recycling pick-ups
- Housing/Inspections: Violation reporting, inspection requests, building codes, new/existing permit services
- Parking: Parking violation reporting, ticket payments, information regarding city towed vehicles
- Streets & Sidewalks: Pot holes, street plowing and salting, traffic signs, reporting of sidewalks not cleared of ice/snow or in need of inspection for repair/replacement
- Utilities: Faulty street light reporting, sewer authority services, water authority services
Hours
Monday-Friday, 8:30am-4:30pm.
Eligibility
Open to all.
Service Area: City of Buffalo.
Service Area: City of Buffalo.
Intake Process
Call or file a report on website.
Program Fees
Free.
Date of Official Change
Jul 24, 2020
Contacts
Robert Kreutinger (Primary)
Supervisor
rkreutinger@city-buffalo.com
716-851-5316