65 Niagara Square
Room 218 City Hall Buffalo, NY 14202
www.buffalony.gov/463/311-Call-Resolution-Center
Phone
311
Secondary Phone
716-851-4890
Primary Services
311 Services, Animal Licenses, Barking Dogs Control, Building and Safety, Christmas Tree Recycling, City/County Planning Offices, Cruelty to Animals Investigation, Electronic Waste Recycling, Graffiti Removal, Hazardous Waste Exchange, Large Item Trash/Garbage Pickup, Noisy Neighbors Control, Parking Regulations Enforcement, Parking Regulations Information, Pest Control Services, Pothole/Road Repair, Residential Recycling Programs, Sewage Treatment Facilities, Sewer System Maintenance, Snow Clearance/Street Salting, Street Lights, Street Signs, Street/Highway Traffic Control, Traffic Signals, Traffic Signs, Trash/Garbage Pickup, Tree Planting Programs, Waste Tire Recycling, Workplace Recycling Programs, Zoning Adjustment Boards
Description
A "one-stop shop" system with access to City of Buffalo services, information, and non-emergency police services. Residents can dial 311 within city limits, 716-851-4890 outside the city, visit the website, or download the BUFF311 App to report service needs, check on the status of previous service requests, or obtain information regarding city programs.
A report or request can be sent anonymously through the 311 applications, made via online requests or by calling the office. However, if you choose this option, you will not be able to track the progress online. For this follow-up information, you may contact the Call Center by phone. Your anonymity will always be respected.
The following city service categories are covered by the 311-contact center, website, and app:
-POLICE: Noise nuisances, ATVs / Dirt Bikes, Loitering, Report a Tip
-ANIMALS: Licensing, Excessive Barking, Animal Cruelty, Outdoor Rodent Bait Boxes (by homeowner or landlord request only)
-FORESTRY: City Tree Trimming, City Tree Removal, City Property Tree Planting
-STREETS: Potholes, Street Plowing, Sidewalk Repairs, Traffic Signs
-SANITATION: Garbage Tote Issue, Street Sweeping, Missed Weekly Pickup
-GRAFFITI: Report Location of Graffiti
-HOUSING/INSPECTIONS: Request an Inspection, Report Violations, New/Existing Permit Services
-UTILITIES: Streetlights, Sewer Authority, Water Authority
A report or request can be sent anonymously through the 311 applications, made via online requests or by calling the office. However, if you choose this option, you will not be able to track the progress online. For this follow-up information, you may contact the Call Center by phone. Your anonymity will always be respected.
The following city service categories are covered by the 311-contact center, website, and app:
-POLICE: Noise nuisances, ATVs / Dirt Bikes, Loitering, Report a Tip
-ANIMALS: Licensing, Excessive Barking, Animal Cruelty, Outdoor Rodent Bait Boxes (by homeowner or landlord request only)
-FORESTRY: City Tree Trimming, City Tree Removal, City Property Tree Planting
-STREETS: Potholes, Street Plowing, Sidewalk Repairs, Traffic Signs
-SANITATION: Garbage Tote Issue, Street Sweeping, Missed Weekly Pickup
-GRAFFITI: Report Location of Graffiti
-HOUSING/INSPECTIONS: Request an Inspection, Report Violations, New/Existing Permit Services
-UTILITIES: Streetlights, Sewer Authority, Water Authority
Hours
Office Hours: Monday-Friday, 8:30am-4:30pm. Service requests can be placed on the website or through the app at any time, 24/7!
Eligibility
Open to all.
Service Area: City of Buffalo.
Service Area: City of Buffalo.
Intake Process
Call, file a request on website, or on the BUFF311 App.
Program Fees
Free.
Languages
English/Spanish speaking operators are in office. Translation services offered over the phone through a third party.
Handicap Accessible?
Yes
Date of Official Change
Aug 20, 2025
Contacts
Robert Kreutinger (Primary)
Call Center Manager
rkreutinger@city-buffalo.com
716-851-5316