Appletree Business Park
2875 Union Road, Suite 356 Cheektowaga, NY 14227
www2.erie.gov/socialservices/index.php?q=child-protective-services
NYS Child Abuse Hotline
800-342-3720
Fax
716-858-1501
Director's Secretary
716-858-1676
Mandated Reporter Hotline Number
800-635-1522
Primary Services
Child Abuse Hotlines, Children's Protective Services
Description
Investigates reports alleging child abuse or neglect. The purpose of Child Protective Services (CPS) is to ensure that children are safe and to prevent any future abuse or neglect through the provision of supportive services. Protects children from physical abuse, neglect, and sexual abuse by their parents and caretakers. Also helps families obtain needed services to guarantee their children are safe from harm.
When a child is not safe at home, placement of the child outside the home will be considered. The child's placement may be done on a voluntary basis, with the parents' approval, or on a non-voluntary basis, at the direction of the court.
Once a child is determined to be safe, an evaluation of risk or likelihood of future neglect is made. It is then ascertained if any services are needed to ensure that this risk is minimized.
When a child is not safe at home, placement of the child outside the home will be considered. The child's placement may be done on a voluntary basis, with the parents' approval, or on a non-voluntary basis, at the direction of the court.
Once a child is determined to be safe, an evaluation of risk or likelihood of future neglect is made. It is then ascertained if any services are needed to ensure that this risk is minimized.
Hours
Monday-Friday, 9am-5pm.
Hotline: 24 hours a day, 7 days a week.
Hotline: 24 hours a day, 7 days a week.
Eligibility
Open.
Service Area: Erie County.
Service Area: Erie County.
Intake Process
Call the hotline to report abuse or neglect. The name of the person making the report will be kept confidential.
If the information provided meets the legal criteria for abuse or maltreatment, the report will be recorded and electronically forwarded to the Erie County CPS Division for investigation. A CPS worker will be assigned to meet with the family and assess the situation to ensure that the children are safe in the home.
If the information provided meets the legal criteria for abuse or maltreatment, the report will be recorded and electronically forwarded to the Erie County CPS Division for investigation. A CPS worker will be assigned to meet with the family and assess the situation to ensure that the children are safe in the home.
Program Fees
Free for most services.
Handicap Accessible?
No
Date of Official Change
Sep 07, 2023