100 River Rock Drive
Suite 300 Buffalo, NY 14207
www.crisisservices.org
24-Hour Hotline
716-834-3131
Fax
716-834-9881
Addiction Hotline
716-831-7007
Administrator Line
716-834-2310
Primary Services
Domestic Violence Hotlines, Elder Abuse Counseling, General Crisis Intervention Hotlines, Mental Health Crisis Lines, Sexual Assault Hotlines, Suicide Prevention Hotlines, Suicide Prevention Programs
Description
24-hour Crisis Counseling Program providing immediate response to all callers. Offers assessment, supportive counseling, crisis intervention, referral, and information. Counselors have expertise in mental health, addiction, domestic violence, sexual assault, elder abuse, suicide prevention, trauma response, and mental health crisis response.
Also manages the mental health hotline for Chautauqua County and the New York State Domestic & Sexual Violence Hotline, and serves as the local connection for the National Suicide Prevention Hotline.
Manages the Police/Mental Health Coordination Project, the Rape Crisis Advisory Committee, and the Suicide Prevention Coalition for Erie County.
Also manages the mental health hotline for Chautauqua County and the New York State Domestic & Sexual Violence Hotline, and serves as the local connection for the National Suicide Prevention Hotline.
Manages the Police/Mental Health Coordination Project, the Rape Crisis Advisory Committee, and the Suicide Prevention Coalition for Erie County.
Hours
24 hours a day, 7 days a week.
Eligibility
Residents of Erie & Chautauqua Counties.
Intake Process
Call hotline to access services.
Program Fees
Free.
Languages
English and Spanish from staff, and 24-hour multi-language accessibility available via interpreter services. Bilingual staff are available in various programs across the agency.
Handicap Accessible?
Yes
Accessibility
Deaf or hard of hearing can call the National Deaf Relay at 711.
Date of Official Change
Sep 28, 2020