716-847-0650
Main Phone - Niagara County
716-201-0046
Fax
716-847-0227
Primary Services
Utility Bill Payment Plan Negotiation Assistance, Utility Disconnection Protection, Welfare Rights Assistance
Description
Provides free information, referrals, advice, and representation to persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of denial to request a Fair Hearing.
Hours
Monday-Friday, 9am-4:30pm.
Closed December 25th - January 1st and all major holidays.
Closed December 25th - January 1st and all major holidays.
Eligibility
Persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. Certain income and asset guidelines apply; call for guidelines.
Service Area: Erie & Niagara Counties.
Service Area: Erie & Niagara Counties.
Intake Process
If denied HEAP or Emergency Utility Assistance by ECDSS, get the denial in writing, call 716-847-0650 (Erie County) or 716-201-0046 (Niagara County) immediately, and ask for the Utility Disconnection Hotline or state that you have a utility problem. You will be prompted to leave a message and a staff member will call you back.
Program Fees
None.
Languages
Translators are available.
Handicap Accessible?
Yes
Date of Official Change
Jun 23, 2026
Contacts
William O'Connell (Primary)
Executive Director
woconnell@nls.org
716-847-0650
Sandra Fudala
Office Administrator
sfudala@nls.org
716-847-0650 x212