Main-Seneca Building
237 Main Street, Suite 400 Buffalo, NY 14203
www.nls.org/
Main Phone (Ask for Utility Disconnection Hotline)
716-847-0650
Primary Services
Utility Bill Payment Plan Negotiation Assistance, Utility Disconnection Protection, Welfare Rights Assistance
Description
Provides free information, referrals, advice, and representation to persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing, then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of the denial to request a Fair Hearing.
Hours
Monday-Friday, 9am-5pm.
Eligibility
Persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. Certain income and asset guidelines apply; call for guidelines.
Service Area: Erie County.
Service Area: Erie County.
Intake Process
If denied HEAP or Emergency Utility Assistance by ECDSS, get the denial in writing, then call 716-847-0650 immediately and ask for the Utility Disconnection Hotline or state that you have a utility problem. You will be prompted to leave a message and a staff member will call you back.
Program Fees
None.
Languages
Translators are available.
Handicap Accessible?
Yes
Date of Official Change
Jul 30, 2020