211 was designated by the Federal Communications Commission to provide an easy way for individuals and families to find help in their communities. By speaking to a 211 Community Resource Navigator, callers can get help navigating the maze of health and human services and save time by receiving referrals to the right agencies.

FCC Fact Sheet on 211

• 311 – used for municipal or city government services, available in some cities
• 411 – directory assistance
• 511 – traffic, roads, and transit information
• 611 – used for telephone line repair and wireless customer service
• 711 – relay service, by callers with hearing or speech disabilities
• 811 – “Call before you dig” in the US, non-urgent telehealth in Canada
• 911 – emergency medical, public safety, and fire services

211s are not federally funded programs.  Some states do provide funding to the 211s in their state. New York State has historically provided some financial support for 211 however at this time there is no line item budgeted to support 211.  In New York State, with the exception of New York City, 211s are operated by non-profits that must raise money each year to provide the 211 service.

Agencies and programs are expected to review, verify or update their information at least once every 12 months. 211 WNY reaches out to service providers by email, phone, and in person to request they update so that the information offered callers is an accurate reflection of the services offered. It’s an on-going process. If you have an update or correction, please email us at resourcedept@211wny.org or call 211 and request the 211 Database Coordinator.